Grievance Procedures

 

Living Waters Lutheran College is committed to working with all members of the community (staff, students and parents) in a manner which upholds the importance of building and maintaining positive relationships. These relationships are valued as a gift of God and we aim to provide an environment where each member is recognised and respected as unique individual with rights and responsibilities. We acknowledge that because of our human condition, relationships will at times become strained and disagreements or tensions will exist. In such God’s word offers the following principles:
Love one another as I have loved you (John 15:12)
Speak the truth in love (Ephesians 4:15)
Go to the person to speak about the concern (Matthew 18:15)
It is recognised that parents and students have a right to raise concerns they may have and to have them addressed appropriately. Grievances should be handled with sensitivity and not in a reactive or subjective manner. This procedure is to ensure that all grievances are dealt with in a fair and transparent way which gives account to the College’s obligation in terms of its duty of care to the students but also guarantees procedural fairness and natural justice to the employee.
When there is a concern and parents or students feel the need to make a complaint, the first response should be to speak to the staff member involved. The biblical principles listed above should guide any approach or discussion. If this initial discussion does not lead to a resolution, then the formal processes outlined should be followed.
The aim at all times is to have a fair and just resolution for all parties involved.

Living Waters Lutheran College is committed to working with all members of the community (staff, students and parents) in a manner which upholds the importance of building and maintaining positive relationships. These relationships are valued as a gift of God and we aim to provide an environment where each member is recognised and respected as unique individuals with rights and responsibilities. We acknowledge that because of our human condition, relationships will at times become strained and disagreements or tensions will exist. In such God’s word offers the following principles:


Love one another as I have loved you (John 15:12)
Speak the truth in love (Ephesians 4:15)
Go to the person to speak about the concern (Matthew 18:15)

 

It is recognised that parents and students have a right to raise concerns they may have and to have them addressed appropriately. Grievances should be handled with sensitivity and not in a reactive or subjective manner. This procedure is to ensure that all grievances are dealt with in a fair and transparent way which gives account to the College’s obligation in terms of its duty of care to the students but also guarantees procedural fairness and natural justice to the employee. When there is a concern and parents or students feel the need to make a complaint, the first response should be to speak to the staff member involved. The biblical principles listed above should guide any approach or discussion. If this initial discussion does not lead to a resolution, then the formal processes outlined should be followed.The aim at all times is to have a fair and just resolution for all parties involved.


Please see our Grievance Procedures Policy and our Parent Complaint brochure for full details.